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Agency
Policies |
YWCA
Child Care Resource & Referral adheres to
several policies regarding the services we
provide.
Listed below are descriptions of these policies.
For additional information, please contact
us at one of the numbers listed on this page. |
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Confidentiality
Policy
YWCA
Child Care Resource & Referral’ parent
and provider files are
confidential. Only YWCA
Child Care Resource & Referral
staff
have access to parent or
provider files. An exception
to this is appropriate
child enforcement or other
regulatory authorities.
Only staff involved in
the search and referral
process has access to information
provided by the parent
or provider. Staff are
sensitive to maintaining
private and confidential
conversations. Staff demonstrates
non-judgmental, respectful
service delivery to all
consumers.
All
staff are required to
sign a statement of compliance
with confidentiality. |
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Diversity
of Referrals Policy
YWCA Child
Care Resource & Referral
is accepting of families'
diversity,
and
is committed to being responsive
to families' requests, and
circumstances. Staff provides
as many options as possible
from which the family can
choose child care that meets
their unique needs. YWCA
Child Care Resource & Referral
staff brings
to the service a variety
of personal experiences and
education to complement the
range of families’ requests.
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Complaint
Policy
YWCA
Child Care Resource
& Referral does not
rate or recommended programs and
is
not
a regulatory agency.
The service believes
it is important to
support the quality
of child care in the
community by maintaining
an effective system
for documenting and
responding to a variety
of complaints. YWCA
Child Resource & Referral
accepts complaints in oral
or written form. Click
here for contact information.
Complaints are recorded
and handled in a confidential
manner according to
established procedures.
YWCA Child Care Resource
& Referral
staff will help the
caller clarify the
type of problem, encourage
discussion of the situation
with the parent & provider
and notify licensing
and/or child abuse
and neglect authorities
when appropriate. YWCA
Child Care Resource
& Referral
encourages the caller
to report to the proper
authorities, when the
complaint dictates
a need for this action.
The types of complaints may include:
Child Abuse/Neglect Complaint: If
a child abuse/neglect complaint
is taken, the parent will be encouraged
to call the county children's services
agency. YWCA Child Care Resource
& Referral will also
report the incident to
the same agency. Referrals to the
provider will cease until the investigation
is complete. A final decision on
the status of the provider will
be made based on the findings of
the investigation by the county
children’s service agency.
Noncompliance with registration
requirements/statement of agreement: Information
regarding the complaint will be
forwarded to staff, when
appropriate will be forwarded to
the regulatory agency (e.g. Ohio
Department of Job & Family
Services - Child Regulatory Unit,
Children's Services, Health Department,
etc).
Personal Disputes: This
type of complaint may concern fee
payment, program style and/or
issues that are not violations
of the YWCA Child Care Resource
& Referral's written agreement.
For these complaints,
YWCA Child Care Resource & Referral
provides assistance
of helping parents
and
providers clarify and resolve such
matters themselves.
To report to State Authorities
contact:
For reports on Child Care programs
and Head Start programs:
Ohio Department of Job & Family
Services - Child Day Care Licensing
1-800-686-1568 or 1-614-466-7765
ChildCare@ODJFS.STATE.OH.US
For reports on School-age care & public
preschool:
Ohio Department of Education -
Division of Early Childhood
1-877-644-6338 or 1-614-431-0351
ode@state.oh.us/faq/feedback/asp
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Our
Goal
The
goal of YWCA Child
Care Resource & Referral
is to encourage
the parent and provider
to reach a mutually
satisfying solution
to their problems.
We realize this may
not always be possible
and parents may need
to locate other potential
child care providers
that more closely meet
their family needs
and preferences
Repeated complaints or complaints
determined to be of a serious nature
regarding a provider may result
in a temporary suspension or permanent
removal of the provider from the
YWCA Child Care Resource & Referral
registry. In such instances, the
provider
will be informed of the appeals
process.
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